Frequently asked questions
Can I request an apartment that is already booked?
Yes. For long-term rentals, you can still submit a request for the apartment you are interested in. We will check its actual availability and let you know the earliest date when the apartment will be available.
What is the minimum duration for a long-term rental?
The minimum term for a long-term rental is six months. Rentals of less than six months are considered short-term.
Is the payment process the same as for a short-term booking?
No. For short-term bookings, the payment is charged at the time of booking and the reservation is confirmed immediately. For long-term rentals, you submit a request, we confirm the apartment's availability and provide you with the details. If you decide to rent the apartment, you then make the first month's rent payment.
When is the payment charged?
At the time of payment, in a single transaction. Short-term bookings are confirmed immediately after payment. The dates are then blocked on our calendar, just as they are on other relevant booking platforms, and you receive your booking confirmation immediately. No additional confirmation is required.
Is payment for a long-term rental made in the same way?
No, this is the only exception. You submit a request, a member of the Wehost team confirms the apartment's availability and agrees the rental terms with you. If you decide to rent the apartment, you then pay the first month's rent.
Are the dates I see definitely available?
Yes. We use a single calendar that combines our own bookings with bookings from Airbnb and Booking.com. If a date appears as available, it means it has not been booked through another channel.
Can I pay in a currency other than GEL?
The price is in GEL, and the amount charged to your card will also be in GEL. If your card is in another currency, your bank will convert the amount using its own exchange rate. We do not add any additional currency conversion fee.
Do I lose control over my property?
No. You retain the keys, access to the calendar and the final say on pricing. We manage the day-to-day operations of your property and keep you regularly informed about its status and management.
How is the rate determined?
The rate is adjusted daily based on actual demand. We take into account events, seasonality, and the prices and occupancy of similar apartments during the same period. Fixed seasonal rates can mean lost income during periods of high demand and lower occupancy during periods of low demand.
How do I receive information about my property?
You have real-time access to the calendar, where you can check your bookings and availability at any time. In addition, you receive a detailed monthly statement showing income, each booking and all expenses.
How do you monitor the condition of my property after it is rented?
For long-term rentals, we inspect the property once a month, take photos and send you a report. This helps us identify any issues in time and maintain the property in good condition throughout the rental period. For short-term rentals, we inspect the property after each guest checks out.
How soon can you start managing my property?
Usually, it takes less than two weeks from the initial visit. Most of this time is spent on photography and preparing the apartment.